Privacy Policy

This website (Site) is operated by Silverstone Residential Surveys Limited.

We take your privacy very seriously and are committed to protecting your personal information.

Please read this policy very carefully because it contains important information about who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

Silverstone Residential Surveys Limited ('we' or 'us') are an RICS regulated professional practice offering HomeBuyer Reports, Full Building Surveys and Specific Defect Advice.

We are registered in England with company number 10701462.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.

The personal information we collect and use

a) Personal information you provide to us

We may collect your name, your address, your contact telephone number, your e-mail address, IP address and information regarding what pages are accessed and when.

Some examples of when We collect this information include:

when you browse or fill in the Request a Quote form on our Site;
when you seek advice from us;
when you correspond with us by phone, email or other electronic means, or in writing; or
when you provide other information directly to us and when you engage our services.

b) Personal information about you from another source

We may receive information about you from other sources including:

publicly accessible sources, e.g. Companies House or HM Land Registry;
via our website (please see below for information about Cookies); or
if someone is contacting us on your behalf, including Local Surveyors Direct.

We will add this information to the information we hold about you so that we can provide you with quotations for Our services and if you engage with Us as Our client to provide you with Our services.

c) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you shall consent on their behalf to the processing of their personal data and shall receive any data protection notices on their behalf.

d) Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example we may use cookies to monitor and/or collect information about how many people visit our Site, which pages on our Site people look at and how visitors use our Site.

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Site cookie policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

How we use your personal information

We collect information about our users for the following purposes:

to process and respond to an enquiry you have made or a quote that you have requested;
to provide information about the services that we offer.
to enable us to provide the services that you have engaged us to provide and so that we can fulfil our contractual obligations (if any) to you.
to administer our relationship with you including invoicing and processing payments; and
to obtain and provide information required by our professional indemnity insurers and regulatory bodies.

Who your information may be shared with

We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity. We will not share your personal information with any other 3rd parties.

Whether personal information has to be provided by you, and if so why

If you make an enquiry with us to request a quotation for our services, the provision of your name and e-mail address is required from you. This is to enable us to contact you and respond to your request/enquiry.

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

We will hold your personal information for as long as is necessary to fulfil the purpose for which it was provided to us. We will keep your personal data after we have finished providing our services to you so that we can respond to any questions, complaints or claims made by you or on behalf of you, to show that we treated you fairly and to satisfy any legal, accounting or reporting requirements.

When it is no longer necessary to retain your personal data, we will delete or anonymise it.

Reasons we can collect and use your personal information

We can only use your personal information if we have a reason for doing so. Under data protection law, we rely on one of the following legal grounds as the lawful basis on which we collect and use your personal information:

you have given consent; or
for the performance of our contract with you; or
to comply with our professional and regulatory requirements; or
our legitimate interests make it necessary. This means that we have a business or commercial reason to use your personal information.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

fair processing of information and transparency over how we use your use personal information;
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
require us to correct any mistakes in your information which we hold;
require the erasure of personal information concerning you in certain situations;
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
object at any time to processing of personal information concerning you for direct marketing;
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
object in certain other situations to our continued processing of your personal information;
otherwise restrict our processing of your personal information in certain circumstances; and
claim compensation for damages caused by our breach of any data protection laws.

For further informaiton on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please:

email, call or write to us;
let us have enough information to identify you;
let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill); and
let us know the information to which your request relates.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was published on 26/06/2018 and last updated on 26/06/2018.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by a notice on the website header.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: hello@silverstoneresidentialsurveys.com

post:

19 Grey Street
Newcastle upon Tyne
NE1 6EE

telephone: 0191 260 2222

Calls will be answered at the following times:

Monday to Friday 9.00 - 17.00

Our data protection officer is Mrs Alexandra Hunter